Use case: Mikran

Mikran is online shop specialized in medical supply to prosthesis, dentistry and orthodontics.

Jacek Wieczorek (Funnela): What goals you want to aim using Funnela?

Biggest benefit for us is an ability to control incoming and outgoing e-mails and being sure that every request will be responded well. We want to leave model where all requests from customers are served by one person and use solution where every employee can reply to anyone in any time.

JW: What solutions you have used before?

Simple e-mail client with forwarding e-mails to one common account.

JW: How Funnela is improving your work?

We have better overview of all correspondence and we are sure that no request will be missed.

JW: How many people use Funnela?

Right now 5 persons are using Funnela.

JW: Can you estimate how much time you can save using Funnela?

It’s hard to say but we have improved quality of our customers’ service.

JW: Which features of Funnela are you using most?

E-mail and shared folders.

Thank you for your time.

Thank you.

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